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Her Excellence
Things done right
Practical advice on pursuing excellence in business and daily life.
Imagine A World...
Imagine a world where everyone does their best. People consider others at all times and try to predict the consequences of their own choices. Drivers are always vigilant, accepting that errors happen to both them and others, keeping safe distance, allowing for the unforeseen. Roads are planned and built with due diligence, enabling predictable maintenance and minimising emergency repairs. Customer service is painless because processes are designed ahead of time, making every
Jun 112 min read
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Latest Posts
The Art of Requirements Gathering
It was when I first started working near software development (many, many years ago) that I began hearing the word ‘requirements’ a lot. Then I trained to become a business analyst, which, if you trust the theory, equates to gathering requirements for most of your life, and then you draw some process maps in the end. One could wonder, is it really that big a deal, to commit nearly a full time job to it? Having done it for a while, I can assure you: it is. To get a new somethi
Oct 147 min read
Root Cause Analysis
Let’s talk about solving problems. Can you try thinking of a situation where, having identified a problem, you thought of a solution for it, implemented it and then the problem didn’t really go away? You would then go back to trying to figure out what was wrong, coming up with other possible solutions and getting there eventually, after a bumpy ride, tired, and maybe thinking: this shouldn’t have been that difficult? Say, a computer refusing to do what you’ve asked not becaus
Oct 17 min read
Efficient Task Management
People commonly say to me ‘you’re the most organised person I’ve ever known’. For a nerd like me, it’s a nice thing to hear. I believe what people think of me is: she’s a robot, effortlessly juggling multiple tasks, always able to find an email or a document needed for evidence, always on time. What they don’t appreciate is the system* behind the scenes, which I have built and keep improving, to deserve that opinion. *Before I dive into it, note: what works for me may not wo
Sep 175 min read
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About me
My name is Jo Bushnell and I do things right.
I am on a mission to change the world.
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