Let’s talk about solving problems. Can you try thinking of a situation where, having identified a problem, you thought of a solution for it, implemented it and then the problem didn’t really go away? You would then go back to trying to figure out what was wrong, coming up with other possible solutions and getting there eventually, after a bumpy ride, tired, and maybe thinking: this shouldn’t have been that difficult? Say, a computer refusing to do what you’ve asked not becaus

People commonly say to me ‘you’re the most organised person I’ve ever known’. For a nerd like me, it’s a nice thing to hear. I believe what people think of me is: she’s a robot, effortlessly juggling multiple tasks, always able to find an email or a document needed for evidence, always on time. What they don’t appreciate is the system* behind the scenes, which I have built and keep improving, to deserve that opinion. *Before I dive into it, note: what works for me may not wo

Imagine a world where everyone does their best. People consider others at all times and try to predict the consequences of their own choices. Drivers are always vigilant, accepting that errors happen to both them and others, keeping safe distance, allowing for the unforeseen. Roads are planned and built with due diligence, enabling predictable maintenance and minimising emergency repairs. Customer service is painless because processes are designed ahead of time, making every